Exchange / How To Return
Plans changed? Check to see if you’re eligible to offer your passes back to fans on the waitlist.
Step by Step Instructions:
- Click here to log into your Coachella AXS FanAccount.
- Go to “Your Tickets” and select your Coachella order with the passes you would like to return.
- Click Return then Get Started to see if your passes are eligible for return.
- Check the box next to each pass you would like to return.
- NOTE: If there is no check box next to a pass, it is currently not eligible for return, please check back later.
- Your return offer will be based on demand. The return price will be displayed before you agree to it – pricing is dynamic and reflects the market.
- Follow the prompts to complete your return request. Please note, once you complete the return process, you cannot cancel the return.
- Once confirmed, your returned passes will be offered to fans on the waitlist.
- There is no official resale option for Coachella.
Important Information:
- Please allow 24-48 hours for your return to be processed. You will be sent an email from AXS once your return is in progress, as well as a second email once your return is confirmed. From there, you will be paid out for your return within 7-10 business days.
- You can still attempt to return your pass(es) after you receive in the mail. Passes returned do not need to be mailed back, but the pass(es) returned will be canceled if the return is successful.
- Passes must be paid in full before being eligible to be returned. Reach out to AXS to complete any ongoing payment plans before returning.
- There must be demand for passes to become eligible to be returned. There is no guarantee passes can be returned.
- All returns are final.
- Review Frequently Asked RETURN Questions here.