2020 Pass Buying Guide

The complete guide for scoring your Coachella Passes.

jump to:

Sale Date
Presale Registration Info
Prepare for Sale
Placing Your Order
Once You've Purchased
Rules
Shipping
Will Call

When Do Passes Go On Sale?

WEEKEND 1 IS SOLD OUT.
REGISTER NOW FOR WEEKEND 2 PRESALE.

PRESALE BEGINS MONDAY, JANUARY 6, 2020 AT 12PM PT. ANY REMAINING INVENTORY WILL GO ON SALE MONDAY, JANUARY 6, 2020 AT 3PM PT.

Read this guide before Coachella Passes go on sale to take the stress out of ordering.

Presale Registration Info

Registering for the presale is an easy multi-step process:

Sign up with your name, mobile number and email
Verify your mobile number with a 4-digit SMS verification code
You’ll receive an SMS and email with your unique presale code and a link to purchase the morning of the presale

Additional information:

The presale will start at 12 PM PT on Monday Jan 6, 2020. Any remaining inventory will go on sale to the public at 3PM PT on Monday Jan 6, 2020.
Presale Registration does not guarantee passes, inventory is limited.
Unique presale codes and a link to purchase will be sent via SMS and email the morning of the presale.

Every code is unique and can only be used once.
If you misplace your code, you can go back to prereg.coachella.com, enter your mobile number and view your unique code
Your code will be valid until the public on sale at 3PM on Monday Jan 6, 2020.
Passes for Weekend 1 are sold out. Limited passes remain for Weekend 2. Register for the presale for first access to passes.
All presale codes will be distributed beginning at 9 AM PT, on Monday Jan 6, 2020. If you can’t find your code, visit prereg.coachella.com to log in or sign up. For further ticketing support, email presale@tunespeak.com

To cancel your registration, sign in using your mobile number on prereg.coachella.com and use the cancel registration button.
To remove or update the data associated with your presale registration, email presale@tunespeak.com

Prepare for Sale

Select your passes

Limit four (4) passes per weekend.
Review the Passes Page to know what you plan on purchasing before the on sale date.
Plan for alternative passes in case the ones you want are no longer available.
Don’t forget to consider purchasing Shuttles, Camping, Companion Parking and other Add-Ons.
See Pass & Order Info for details.

Update your account

Save time by creating or updating your customer account before passes go on sale.

Create/Update

Plan payment & shipping

Passes can be purchased using American Express, Mastercard, Visa, Paypal (Festival Ticketing & Festicket), Venmo (Festival Ticketing/mobile only)
Passes are only shipped once, so provide an address that can receive the package.
Shipments that cannot be delivered must be picked up at Will Call by the name on the initial order (I.D. required).
International travelers can choose to pick-up their order at Will Call when placing an order.
50/50 Payment Plan available.

See Shipping & Will Call/Box Office Info for details.

Placing Your Order

Get In Line

On the day passes go on sale, go to Coachella.com and select “Purchase Weekend 2” on the homepage. You will be sent to the Festival Ticketing website to make your purchase.
If you click before 12 PM PT (presale) or 3 PM PT (on sale), you will be placed in a virtual waiting room until the sale begins.
When the sale begins, everyone in the waiting room will be randomly assigned a place in line.
When it’s your turn, proceed by following the instruction to order all Festival Passes, Camping, Parking and Add-Ons as you planned.

No more passes?

If the passes you want to purchase are no longer available, you may attempt to order alternative passes before checkout.
Do not purchase passes from unauthorized 3rd party vendors (scalpers).
Plan ahead for Coachella 2021 by joining our newsletter and following our Facebook, Twitter and Instagram accounts to be notified of the next passes sale.

See Pass & Order Info for details.

Once You've Purchased

TICKET PURCHASE SUPPORT

For help or questions with your FESTIVAL TICKETING order/account, please contact ticket purchase support:

Online support here
Phone support 855-771-3667
9am-5pm Mon-Fri (MST)

To log in/access your FESTIVAL TICKETING account, click here.
For help or questions with your FESTICKET (International orders), please visit: support.festicket.com
For help or questions with your LTYE order, please visit: support.lyte.com

GETTING YOUR ORDER

All orders ship via UPS Mail Innovations. Be patient.
Review all shipping details prior to ordering.

See Shipping Info & Will Call/Box Office Info for details.

Rules (Read Before Ordering)

Passes

All ages welcome.
Kids 5 & under Free.
A Festival Pass is a single wristband that is worn all three days.
Festival Passes are valid for the entire weekend that you purchased.
Festival Passes are only valid for the specific weekend that you purchased—no switching weekends.
Wristband is void if tampered with or removed.
Wristband activation required for entry into the festival.
Coachella Mobile App required to activate wristband.
Any Line Shuttle Passes cannot be replaced if lost.
Onsite camping is 18+ unless accompanied by parent or legal guardian.
Both weekends will feature the *same line up, art, food and activities *subject to change.

Ordering

All sales are final—no refunds, cancellations or exchanges.
The name on the original order cannot be changed.
Limit four (4) Festival Passes of any combination per weekend.
Orders over the limit in any combination of orders and/or passes are subject to cancellation at any time without notice.
Any orders found to be placed for yourself or others to circumvent the Festival Pass limit, regardless of method, will be subject to cancellation of order and pass (with refund) at any time, without notice.
If you are logged into your ticketing or another account and place another order using a different name, account, credit card, email address or billing address, your order will be subject to cancellation without notice.
Tent and Car Camping Passes are limited to two (2) per order.
You may purchase only two (2) Car Camping or Tent Camping Pass, not both, regardless if in separate orders.
Camping Companion Parking Passes are limited to one (1) per order.
Review Camping Details & FAQs before ordering Camping Passes.
There are minimum browser requirements to place an order online. Make sure you have the most updated version.
Do not buy passes from a 3rd party/scalper. We won’t service, authenticate or support passes purchased from a 3rd party/scalper. We do not assist in any 3rd party transactions. Receipts/Order Confirmations can be faked/forged. Don’t be fooled.
By purchasing passes, you agree to all Terms of Sale, Terms of Use and Wristband Terms of Use.
Both weekends will feature the *same line up, art, food and activities *subject to change.

Shipping

Due to recent developments of COVID-19, shipments and wristband activations have been temporarily halted.
Information & dates on this page will be updated in the coming months.
If you have already received your wristbands, please hang onto them and do not put them on.
Wristbands attributed to cancelled/refunded orders will be deactivated and voided.
Shipping will resume around TBD. Weekend 1 will ship first, then Weekend 2.
Both weekends will ship via UPS Mail Innovations.
It will take a minimum of four weeks to complete shipping for each weekend. Your patience is appreciated.
A tracking number will be emailed to you when your order is packed.
The last day to update your shipping address is TBD (for Weekend 1) and for TBD (for Weekend 2). If your order has not shipped and you have an inquiry about your shipping address, visit Festival Ticketing Support or Festicket Support (international ticketing partner).
For instructions on updating your shipping address, please visit Festival Ticketing Support or Festicket Support (international ticketing partner)
The last day to place a domestic order and have it shipped: Weekend 1 – TBD | Weekend 2 – TBD (Orders placed after these dates must be picked up at Will Call.)
Orders will not be re-shipped or shipped twice under any circumstances.
Shipments “Returned to Sender” may choose a one-time reshipment offer for a fee of $10 domestic ($25 International) up until our shipment cut off. Exceptions may apply. Absolutely no name changes allowed.
Shipping fees will not be refunded for undeliverable orders.
Orders unable to be delivered under any other circumstances (e.g., lost, stolen, errors, forgot something, alien abduction, dog scared the postman, wrong address, etc.) must be picked up at Will Call by the person whose name is on the original order. No exceptions.
No name changes or alternate Will Call pick-ups will be allowed.
Government issued photo ID, order number and the credit card used for the purchase are required for pick-up at Will Call.

$10 additional fee for Domestic Shipping per order.
$25 additional fee for all International shipping per order.
$10 fee for domestic & $25 for international Poster shipping if ordered separately, and shipped separately.
Orders placed separately are shipped separately.
Add Ons & Merch are shipped separately from your festival Passes
Merch orders will be shipped to the billing address on file. If you need to update your shipping address for merchandise, please contact 855-771-3667 prior to deadline listed below.
Hoodie orders should start shipping before the end of February. Last day to update Hoodie shipping address was 1/10/20. For any hoodie issues, please email hoodie support.
Book orders should start shipping in June. Last day to update Photo Book shipping address is 5/25/20.
Contigo Water Bottle orders should start shipping in early March. Last date to update Bottle order is 3/1/20
Posters will start shipping after the festivals to ensure the most up to date line up and that you're back home. Tracking will be sent when your order is packed.
UPS Mail Innovations claims that international shipping takes approximately 4-14 days for delivery, everywhere.
International customers should select Will Call pick-up when placing order if planning to begin travel before TBD (for Weekend 1) or TBD (for Weekend 2).
The last day to order anything for international shipping is TBD for Weekend 1 and TBD for Weekend 2. All international orders placed after that date will go to Will Call.
Wristband orders will be shipped in one complimentary commemorative box per order (not per pass or wristband). The condition of the box is not guaranteed. Commemorative box and packaging is not considered part of the order.
For more information on UPS Mail Innovations, please read the UPS Mail Innovations FAQ.
For Travel Package guests, wristbands and shuttle passes will not be mailed in advance. All materials will be available for pickup at the hotel during designated Travel Package Check-In hours, which will be provided via email prior to arrival.
All dates are subject to change. Please check back for updates
All of the above information is subject to change.

Will Call & Box Office

If you are picking up your order from Will Call, you must come to the Box Office at Indian Wells Tennis Garden before arriving at Coachella. You will be turned away if you arrive at the festival grounds without your wristband on your wrist.

A valid photo ID, order number and the credit card used to place your order are required at the time of pick up. Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed.

You can pick up your order starting on Wednesday before the weekend your passes are valid for. You cannot pick up Weekend 2 passes until after Weekend 1.

Free parking is available at the Indian Wells Tennis Garden for those picking up their order or taking a shuttle to the festival. No overnight parking is allowed.

For wristband help, please remember the wristband must be activated in the name of the person seeking assistance at the window.

BOX OFFICE LOCATION

Indian Wells Tennis Garden

78200 Miles Avenue, Indian Wells, CA 92210

BOX OFFICE HOURS