After you’ve looked around the website, you may have a few more questions. This is a great place to look.
That’s the plan!
*Except for our newest stage Quasar.
There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).
We’ll contact you if interested. Thanks!
1am-ish on Friday & Saturday and 12am on Sunday - give or take a few. Subject to change. Review festival hours.
No. The festival is all ages. Kids 5 & under are free.
For more on public safety, see our Health & Safety FAQ.
Please visit our contact page and select “Press/Media Inquiries”.
No, but thanks for checking! If we change our minds or anything opens up, we will post about it. You can review all Goldenvoice/AEG company jobs on our careers page. If it’s not listed there, it’s not something we are hiring for.
Bartenders contact us a lot too — for those roles, check the available listings.
No. Anyway, marketing is totally overrated, and you should be trying to use less paper.
Food Vending: Please visit our contact page and select “Food Vending”.
Non-Food Vending: Please visit our contact page.
Please visit our contact page.
Anyone with a valid Festival Wristband can enter Camping at any time.
Anyone with a valid Festival Wristband can enter Camping at any time.
No. If you don’t have vending approval from the festival organizers, your items will be surrendered/confiscated.
Please review our Health & Safety info.
Our ticketing platform is AXS. Create or log in to your Coachella FanAccount.
For help or questions with your AXS order or account, contact AXS Order Support.
Hours:
Monday-Friday: 8am-10pm CST
Saturday & Sunday: 12pm-10pm CST
Live chat available!
Please include your order number in your correspondence.
For help or questions, review the Waitlist & Resale details and/or contact AXS Order Support.
Visit 100X Hospitality or use the 100X Hospitality Contact Form.
For help with your locker order, email lockers@coachella.com. They start responding closer to festival dates (or sooner).
Coachella Merchandise Webstore
For support with merchandise purchased online from shop.coachella.com & livestreamstore.coachella.com please contact: support@shop.coachella.com
Coachella Merchandise Tent
For general Coachella merchandise questions or support with merchandise purchases made while at the festival, please contact: merchandise@goldenvoice.com
Visit our Waitlist page for details.
Visit our Resale page for details.
Visit our Sell Your Pass page for details, if available.
Download the Coachella Mobile App (App Store | Google Play) to register your wristband.
Sorry, there is not a way to switch weekends.
Sure! Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Make sure your friend registers their own wristband. Tell them to follow the directions in the package.
(You will still show up in our records as the original purchaser. That can’t be changed.)
Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from the Box Office as no alternate Will Call pickups are allowed.
Please review our Shipping Info for more details.
It will take a minimum of four weeks to complete shipping for each weekend. Your patience is appreciated. Please review our Getting Your Order details.
Read about payment plans.
If you have any questions about your payment plan, please contact AXS Order Support.
AXS Support Hours:
Monday-Friday: 8am-10pm CST
Saturday & Sunday: 12pm-10pm CST
Live chat available!
Please include your order number in your correspondence.
Here’s a Step-by-Step Guide:
If your credit amount does not cover the order total, you will need to pay the remaining balance with a different payment method. You can enter your credit card information on the Payment Info page for the remaining balance. A payment plan option is available for the remaining balance if it is over $100.
Your Coachella Credit will be in your FanAccount.
If you don't use your credit within 12 months from the date of issuance, you will lose it.
Your Coachella credit will only be available to be used toward Coachella.
No, however you can contact AXS Order Support after your waitlist order is filled and they can manually help refund your default / credit back to your credit card for that purchase.
No. Resale orders are sold from other fans and they don’t take credit.
No — international orders can choose to pick up their passes at the offsite Box Office, located near the festival.
Note: this option must be selected during the initial purchase flow.
The last day to update your AXS order shipping address is Wednesday, February 17, 2027 for Weekend 1 and Wednesday, February 24, 2027 for Weekend 2.
Updating your main AXS account address does not retroactively update the shipping address on existing orders. You’ll need to update the shipping address for each specific order you want updated.
Please log in to your FanAccount with the account used to purchase and follow the steps below:
Review all other Getting Your Order sections for details.
For help with your AXS order/account, contact AXS Order Support.
Hours:
Monday-Friday: 8am-10pm CST
Saturday & Sunday: 12pm-10pm CST
Live chat available!
Please include your order number in your correspondence.
Please review our Getting Your Order sections for details.
Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed. A valid photo ID, order number, and the credit card used to place your order are required at the time of pick-up.
Please review our Getting Your Order sections for details.
Visit 100X Hospitality or use the 100X Hospitality Contact Form.
Sí. Son legítimos. Puede ponerse en contacto con ellos en livetours.mx.
Yes. They are legit. You can contact them at livetours.mx.
If you want to remove the data you inputted for the advance sale or presale registration, email register@goldenvoice.com
Please contact XCover directly through their help center.
Please reach out to the Festival Sales team to learn more about how you can take your group’s experience to the next level. You can email us here.
Festival reserves the right, in its sole discretion, to amend the list of acceptable or prohibited items at any time.
In addition to the list below, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed of (as appropriate).
Forfeited items will not be returned. Any verbal assurances to the contrary — whether from staff, security, or other personnel — are incorrect and do not reflect festival policy.
*In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio.
All prescriptions must be in properly labeled containers that match the holder’s ID (No pillboxes!). Cold storage for medication is located at the Camping Main Medical and Venue Main Medical (located between Gobi and Mojave) tents.
You should identify yourself to security as you wait to enter the Venue. Festival Personnel will locate the medical staff adjacent to the main entrance who will assist you in providing a secure area to store all items. Medical-related items that are not available for purchase on site, food included, may be brought in. You may be asked to provide an official doctor’s note or prescription detailing the necessity of the item. Cold storage for medication is located at the Camping Main Medical and Venue Main Medical (located between Gobi and Mojave) tents.
Cannabis or cannabis products aren’t allowed inside the Coachella Valley Music and Arts Festival. If that changes, we will update this answer.
A medium backpack should be no bigger than 18”x13”x8.5” when fully packed. Bags will have to fit into a box of that size, similar to the system used to check the size of carry-on luggage at airports. If the bag doesn’t fit in the box, you won’t be allowed inside the Venue.
Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.
Cameras can be refused at security discretion upon entry.
Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.
You’ve got it right. Here are some examples:
Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water resistant material.
If it falls into the dimensions of 23” long / 32” wide opened its good.
Also non metal stemmed handle and scoping pole. Light weight wood such as bamboo.
Yes, Naloxone is permitted for personal use.
Yes to all of the above! You’ll be able to get your fill of all kinds of great stuff. Visit our Eat & Drink page closer to show dates for delicious details. Download our Mobile app too!
Yes. There will be a Lost & Found at the festival accessible to the Venue & camping near the main entrance. You can search online during the shows (Check back closer to show dates here and on the mobile app). Please only give items you find to the Info Kiosks or Lost & Found directly. Please DO NOT hand over items to random staff or guards.
Yes. Medical stations will be clearly visible at the show and marked on the festival maps.
Bottled water will be sold at numerous vendor locations in both the Venue and camping.
Maps will be posted on our website, social media and on the Coachella Mobile App. Lineup information, such as which time and stage each band will be playing on, will also be posted a couple of days before the festival.
Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes.
Pumping rooms are available at Lobby Medical, Coachella Courtyard, 12 peaks Medical, Outdoor Theatre Medical, Sahara Medical, Venue Main Medical and Camping Main Medical. Refrigeration is available at Venue Main Medical and Camping Main Medical. Soft sided coolers & ice packs are ok to be brought in by pumping mothers.
Check Festival Map for medical locations.
Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes.
Pumping rooms are available at:
Check the Festival Map for medical locations.
Baby changing stations are located inside the permanent restrooms in the lobby near craft beer barn. Check Festival Map
See below for all Health & Safety information.
Camping info and details are found on our camping page. The below camping FAQs are extra questions we get.
Anyone can buy a Camping Pass. They are not tied to a festival order. You can give your Pass (spot) to whoever you want if you’re not going to use it.
No. If you are Car Camping, you may sleep in your car, on your car, next to your car or in many other creative sleeping places as long as they follow all camping rules and are within the lines of your allotted camping spot.
Do not sleep in the fire lanes. You could get run over by the porta-potty trucks. Ouch.
Please visit our Camping page amenities.
Please visit our Camping page Prohibited Items list.
All camping areas are adjacent to the festival site. However, comfortable shoes are recommended as the camping lots are quite LARGE.
The use of outdoor cooking appliances is permitted in Car Camping, Ready-Set Camping, and La Campana Camping.
Cooking is not allowed in Lake Eldorado spots, though there is a communal Lake Eldorado cooking area.
The following is a list of the requirements for approval of outdoor cooking appliances:
More information and Not Allowed list can be found on the camping page.
Visit our showers section for hours and locations. WASH YO’ SELF!
Yes. You may ride a bicycle into and around the camping areas. No bicycles will be allowed in the venue.
What about an E-bike?
If you are bringing an electric bike, you need to follow these rules:
Failure to adhere to site safety rules and the above-mentioned guidelines may result in confiscation of your bike and or removal from the campsite.
Yes! Try this.
Acoustic instruments only will be allowed into camping. Please be courteous of your neighbors and abide by the noise curfew. If Crowd Management Staff (security) asks you to quiet down, please do so, damn it.
A legal guardian is a person who has the legal authority and corresponding duty to care for the personal and property interests of another person, called a ward. Usually, a person has the status of guardian because the ward is incapable of caring for his or her own interests due to infancy, incapacity, or disability.
Most countries and states have laws that provide that the parents of a minor child are the legal guardians of that child, and that the parents can designate who shall become the child’s legal guardian in the event of death.
A legal guardianship is obtained through court order, and the legal process for doing so is initiated by the prospective guardian.
Please note: An older sibling, older friend or friend of the family does not automatically count as a legal guardian. A legal guardian is someone who would be held legally responsible for you by a court of law. Generally, a legal guardian is the one who takes care of the minor when the minor’s birth-parents are no longer living, in jail or have lost their legal rights.
Portable cooling units included in La Campana Tents each features an adjustable thermostat. We recommend the units are set to 72° for best performance.
For context, each unit is rated to cool insulated, interior spaces up to about 875 sq. ft. Since canvas bell tents are not insulated and we’re in the desert, the units’ performance will differ from these specified conditions.
As long as power is pumping! We recommend raising the temperature when you are out of your tent to optimize energy usage.
If it fits within your space!
Here’s an example of Prohibited speakers:
Do not bring. Prohibited items are not allowed in.
If you don’t leave immediately with your prohibited item, you are not getting it back.
Your safety is our primary priority. Medical , fire, and police assistance can be found in Lot 7C 24-hours a day. In the event you need to report an emergency, 24/7 Assistance Phones can be found HERE:
100X Hospitality will take good care of you.
Check their onsite Safari Lodging.
Try searching Airbnb.
Try some Couchsurfing with someone living nearby.
Try some nearby off-site camping options! Stay tuned for our list, or search yourself on Google.
There will be a locksmith on site (probably Sean or Wes—they’re super cool) and a AAA tow truck on standby. Ask your mom for her AAA card!
Be sure to stop by Lost & Found or check Lost & Found on the Coachella Mobile App to look for your keys, first! Lost & Found gets tons of unclaimed lost keys each year. Seriously it’s crazy.
The nearest train and bus stop is in downtown Indio, approximately 3 miles from the Venue.
Check out Getting Here for all the info about getting to Coachella.
The nearest gas station is approximately 3.6 miles away on Monroe Street and Highway 111.
To find the nearest charging station, search for the city of Indio in your preferred charging station finder app.
There are several food places up and down Highway 111.
The closest grocery store, coffee shop and several food places are in the shopping center with Ralphs at the corner of Jefferson Street and Avenue 50.
Google is your friend!
Friends & Family pick-up and drop-off info can be found here. Taxis must use Friends & Family on show days.
All pick-ups and drop-offs for Camping access Thursday should take place at Lot 2A.
Motorcycles may park in ADA lot.
Coachella Valley Music and Arts Festival
Empire Polo Club
81-800 Avenue 51, Indio, CA 92201
Visit our Driving Directions page for exact directions. Don’t trust your GPS. Some streets may be closed off, so it is best to follow our directions.
Visit our Getting Here page for information on Black Car / Limo booking and drop-off.
The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and attendance requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.
Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. You will notice safety measures upon your arrival such as dog sweeps, bag checks, and walk-through metal detectors (magnetometers, open gates or evolve systems) for all attendees, staff, and performers.
Please note that we will implement safety screenings upon festival entry. Please arrive early and note the Prohibited Items list. Prohibited items will be refused upon entry and must be returned to the patron’s vehicle or disposed of by the patron.
In the event of an emergency, information may be relayed on the video screens, over the audio system, and/or through mobile notifications via the festival app. If you need to report an emergency, please located any public safety personnel. 24/7 assistance phones can be located in Camping. A list of phone locations is below or can be found on the Camping Festival Map.
If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member. And remember: if you see something, say something. Flag down any staff member or public safety official if you notice something that doesn’t seem quite right.
Coachella Art and Music Festival is committed to creating a safe, comfortable, and family-friendly experience for our guests.
The following actions may result in ejection from the event:
Festival and Event Management reserves the right to enforce these policies at their discretion. An individual and/or group of individuals participating in the above behavior(s) may be IMMEDIATELY removed from the venue site and Festival Wristband revoked. The vehicle will be removed from the property. Offenders may be arrested. No refund will be issued if ejected.
COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.
All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to viruses (including, without limitation, COVID-19) and confirm that they will adhere to federal, state and local mandates and/or any quarantine or isolation recommendations.
