2023 Festival Info

• All ages welcome.
• Kids 5 & under Free. (General Admission only.)
• Both weekends will feature the *same line up, art, food and activities.
• Rain or shine.
• All patrons subject to search.
• Lineup & set times are subject to change without notice.
• Merchandise, food and beverage vendors accept credit/debit/mobile pay only.
• Onsite camping is 18+ unless accompanied by a parent or legal guardian.

Hours

Open

• General & Preferred parking opens Fridays @ 10:00 am.
• Venue opens Friday - Sunday @ Noon-ish*
• Camping, Companion Camping parking & Lake Eldorado parking opens Thursdays @ 9:00am.
• Review camping check in times here.
• Any Line Shuttle service will depart from local hotels 12 pm Friday - Sunday.

Close

• Venue curfew is Friday/Saturday @ 1:00 am & Sunday @ Midnight.
• General & Preferred parking closes Sundays (Monday 2am).
• Review more parking related details here.
• Camping, Companion Camping parking & Lake Eldorado parking closes Mondays @ 10:00 am
• Camping & Companion Camping parking vehicle lock down, No exit/entry Friday-Sunday 9:00 pm - 2:00 am
• Any Line Shuttle return service will end 60 minutes after the music ends each night.

• Limit four (4) Festival Passes of any combination per weekend.
• Limit Two (2) Camping sites per order.
• Limit One (1) Companion Camping Parking Pass per order.
• Orders over the limit in any combination of orders and/or passes are subject to cancellation at any time without notice.
• Any orders found to be placed for yourself or others to circumvent the Festival Pass limit, regardless of method, will be subject to cancellation of order and pass (with refund) at any time, without notice.
• Onsite campers must also have a Festival Pass.
• All sales are final—no refunds, cancellations or exchanges (unless the festival is postponed or canceled).
• New for 2023! Our ticketing platform is now powered exclusively by AXS. Create an AXS Coachella Fan account now or update your current AXS information here.
• For help with your order/account, please contact AXS order support:

https://support.axs.com/
Hours: Mon - Fri 8am-10pm &
Sat & Sun 12pm-10pm CST
Live Chat available!

• Minimum browser requirements required to place an order online. Make sure you have the most updated browser version https://browsehappy.com
• Please read the Terms of Sale and Wristband Terms you are agreeing to when obtaining passes.
• Do not buy passes from a 3rd party/scalper. We won’t service, authenticate or support passes purchased from a third party or scalper. We do not assist in any 3rd party transactions.
• If you purchased during the advance sale, you can review that info again here.
• Information on this page may be updated/changed at any time and without notice.

• Your shipping address will default to your billing address at check out. You may change this in your AXS Coachella Fan account after your purchase is complete until the update shipping deadline.
• For help with your order/account, please contact AXS order support:

https://support.axs.com/
Hours: Mon - Fri 8am-10pm &
Sat & Sun 12pm-10pm CST
Live Chat available!

• For help with your Lyte/Waitlist/Fan To Fan Exchange order, please visit here.
• For help with your Coachella Shop/Merchandise order, please visit here.

Important Dates & Details

• The last day to update your festival passes shipping address is Friday February 17, 2023.
• Shipping will begin around late February to Early March 2023. Weekend 1 will ship first, then Weekend 2.
• It will take a minimum of four weeks to complete shipping for each weekend. Your patience is appreciated.

• The last day to place a domestic order and have it shipped: Weekend 1 – Friday, March 31, 2023 | Weekend 2 – Friday, April 7, 2023.

  Domestic orders placed after these dates must be picked up at Will Call.

• The last day to place an international order and have it shipped: Weekend 1 - Friday, March 17th, 2023 | Weekend 2 - Friday, March 24th, 2023.

  All international orders placed after these dates must be picked up at Will Call.

• Wristbands for both weekends will ship via UPS Mail Innovations.
• A tracking number will be emailed to you when your order is packed. Please also check your spam folder. Coachella is not responsible for failed/blocked/misdelivered/bounced email delivery.
• UPS Mail Innovations claims that international shipping takes approximately 4-14 days from receiving a shipping notification to delivery. However, delivery times might vary by destination. Please keep this in mind when making travel plans.
• If you have not received your order by Monday 4/10 (Weekend 1) or Monday 4/17 ( Weekend 2) please reach out to support to have your order set for will call.
• Locker reservations are AXS mobile ID digital passes that will be sent to the AXS mobile app starting in the beginning of April.

• Orders will not be re-shipped under any circumstances.
• Orders unable to be delivered under any circumstances (lost/stolen/errors/forgot/dog scared the postman away/wrong address, etc.) must be picked up at Will Call.
• Orders at Will Call must be picked up by the original purchaser (the name on the account). Please keep that in mind when ordering. If the “ship to” name is different, the "ship to" name will NOT be able to pick up at will call. Both names must match. No name changes allowed. No Alternative box office pick ups allowed. No exceptions.
• Shipping fees will not be refunded for undeliverable/lost/stolen orders.
• Shipments “Returned to Sender” may choose a one-time reshipment offer for a fee of $29 up until our shipment cut off. Shipment must have been received back by sender before request. Exceptions may apply. Absolutely no name changes allowed. No guarantee of reshipment. See above.
• Orders assigned/changed/ending up at Will Call must be picked up at the Box Office. Location/hours details to be posted closer to festival dates.
• $29 fee for Domestic & International shipping added to each order.
• No shipping fee on orders containing just a Line Up Poster or Hoodie.
• International customers will have the option to choose Will Call at time of purchase.
• Orders placed separately are shipped separately.
• Festival passes will be shipped in one complimentary commemorative package per wristband order (not per pass or wristband). The condition of the package is not guaranteed. Commemorative packaging is not considered part of the order and not utilized for non-admission.
• Posters are shipped separate from your festival passes, after the festivals are over.
• Hoodies are shipped with in a few weeks, separate from your festival passes order. 
• For Travel Package guests, wristbands and shuttle passes will not be mailed in advance. All materials will be available for pickup at the hotel during designated Travel Package Check In hours, which will be provided prior to arrival.