Facebook Instagram Reddit Tumblr Spotify Email Triangle Youtube Snapchat Magnify Globe
If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.
Have a Question?

General, Pass & Order Info

Review details about passes, getting your order, delivery, will call & more.

Coachella fans

General Festival Info

  • All ages welcome.
  • Kids 5 & under Free. (General Admission only.)
  • Both weekends will feature the *same line up, art, food and activities.
  • Rain or shine.
  • All patrons subject to search.
  • Lineup & set times are subject to change without notice.
  • Merchandise, food and beverage vendors accept credit/debit/mobile pay only.
  • Onsite camping is 18+ unless accompanied by a parent or legal guardian.
  • Only vehicles with 4+ people (including driver) gain access to on-site day parking. Everyone must have a valid festival wristband and corresponding parking decal per person upon arrival.

Hours


Open
  • General parking opens Friday-Sunday @ 11:00 am.
  • Venue opens Friday - Sunday @ 1pm-ish*
  • Camping, Companion Camping parking & Lake Eldorado parking opens Thursdays @ 9:00am.
  • Review camping check in times here.
  • Any Line Shuttle service will depart from local hotels 12:30pm Friday - Sunday.
Close
  • Venue curfew is Friday/Saturday @ 1:00am & Sunday @ Midnight.
  • General parking closes Sundays (Monday 2am).
  • Review more parking related details here.
  • Camping, Companion Camping parking & Lake Eldorado parking closes Mondays @ 10:00am
  • Camping & Companion Camping parking vehicle lock down, No exit/entry Friday-Sunday 9:00pm - 2:00am
  • Any Line Shuttle return service will end 60 minutes after the music ends each night.
*Everything is subject to change
Coachella fans walking through tower

About Passes

  • A Festival Pass is a single wristband that is worn all three days.
  • A wristband is valid for the entire weekend that you purchased.
  • A wristband is only valid for the specific weekend that you purchased.
  • A wristband is required to enter the parking, camping and venue grounds.
  • Wristbands are void if tampered with or removed.
  • Wristbands are non-transferable once applied.
  • Do not put your wristband on until you are on your way to the festival and have registered it.
  • Wristband registration required via the Coachella Mobile App.
Coachella fans dancing

Ordering Info & Rules

Our ticketing platform is via AXS. Create a Coachella FanAccount now or login to or update your current FanAccount information here.

For help with your order or account, please contact AXS order support: https://support.axs.com/
Monday-Friday: 8am - 10pm CST
Saturday-Sunday: 12pm - 10pm CST
Live Chat available!

  • Limit Eight (8) Festival Passes of any combination per weekend.
  • Limit Two (2) Camping sites per order.
  • Limit One (1) Companion Camping Parking Pass per order.
  • Orders over the limit in any combination of orders and/or passes are subject to cancellation at any time without notice.
  • Any orders found to be placed for yourself or others to circumvent the Festival Pass limit, regardless of method, will be subject to cancellation of order and pass (with refund) at any time, without notice.
  • Onsite campers must also have a Festival Pass.
  • All sales are final—no refunds, cancellations or exchanges (unless the festival is postponed or canceled).
  • Minimum browser requirements required to place an order online. Make sure you have the most updated browser version.
  • Please read the Terms of Sale and Festival Ticket Terms you are agreeing to when obtaining passes.
  • Do not buy passes from a 3rd party/scalper. We won’t service, authenticate or support passes purchased from a third party or scalper. We do not assist in any 3rd party transactions.
  • If you purchased during the 2024 advance sale, you can review that info again here.
  • Information on this page may be updated/changed at any time and without notice.
Coachella statues

50/50 Payment Plan

  • 50% due at time of purchase and the remaining balance is due February 15, 2024.
  • 50/50 Payment Plan option only available through February 1, 2024.

Payment Plan Info

  • Payment Plans are available for all orders over $100 while supplies last.
  • Only $5 fee per installment for payment plan ($10 total fee).
  • You may pay in full if you do not want to use the payment plan.
  • You must select the payment plan during the checkout process. If you miss this, you'll be charged in full. There will be no account adjustments.
  • Exact payment amounts may vary by a few cents due to rounding, but the total due will not exceed order total.
  • Automated payments may take up to 72 hours to process.
  • No refunds, cancellations or exchanges.
  • Your order will not be eligible for the Fan to Fan Exchange until it has been paid in full.

Defaults convert to Coachella Credit

  • For any order that defaults on their payment plan, all money will be issued as a Coachella Credit via FanAccount. Please note, the funds will expire 12 months from time of issuance.

Missed Payments

  • If your payment is declined, you will have a 10-day grace period to pay.
  • If payment is not received by the 10th day after the initial payment due date, your order may be canceled at any time.
  • Defaulting on payments will result in cancellation of your order and all money paid will be issued as a Coachella Credit that can be used toward future Coachella purchases. Credit expires 12 months from issuance. No exceptions.
  • It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges.
  • Your order will not be delivered unless it has been paid in full.

REVIEW PAYMENT PLAN FAQs

Need a little more time to pay for your passes? Explore other flexible payment options at checkout to view available payment schedules & pay for your order over time.

Coachella fans watching show

Getting Your Order / Shipping / Delivery

  • Your shipping address will default to your billing address at check out. You may change this in your AXS Coachella Fan account after your purchase is complete until the update shipping deadline.
  • For help with your order/account, please contact AXS order support:

    https://support.axs.com/
    Hours: Mon - Fri 8am-10pm CST &
    Sat & Sun 12pm-10pm CST
    Live Chat available!

Important Dates & Details

  • The last day to update your festival passes shipping address is February 28, 2024 for weekend 1 and March 6, 2024 for weekend 2.
  • Shipping is anticipated to begin in approximately early to mid March.
  • A tracking number will be emailed to you when your order is packed.
    • Your patience is appreciated as it will take a minimum of four weeks to complete shipping for each weekend. Weekend 1 will start first, then Weekend 2.
    • Please also check your spam/junk folder.
    • Coachella is not responsible for failed / blocked / misdelivered / bounced email delivery.
  • The last day to place a domestic order and have it shipped: Weekend 1 – March 29, 2024 | Weekend 2 – April 5, 2024.
  • Domestic orders placed after these dates must be picked up at our offsite Will Call/Box office.
  • The last day to place an international order and have it shipped: Weekend 1 - March 15, 2024 | Weekend 2 - March 22, 2024. All international orders placed after these dates must be picked up at our offsite Will Call/Box office.
  • Wristbands for both weekends will ship via UPS Mail Innovations.
  • UPS Mail Innovations claims that international shipping takes approximately 4-14 days from receiving a shipping notification to delivery. However, delivery times might vary by destination. Please keep this in mind when making travel plans.
  • If you have not received your order by Weekend 1 - April 8, 2024 or Weekend 2 - April 14, 2024, please reach out to support to have your order set for will call/Box office.
  • Locker reservations are AXS mobile ID digital passes that will be sent to the AXS mobile app in approximately early April 2024.

Shipping / Delivery Rules - MUST READ

Do not order passes for someone else if you are not able to go to our offsite Will Call/Box office if needed. Read rules below!

  • Orders will not be re-shipped under any circumstances.
  • Orders unable to be delivered under any circumstances (lost/stolen/errors/forgot/dog scared the postman away/wrong address, etc.) must be picked up at our offsite Will Call/Box office.
  • Orders sent to our offsite Will Call/Box office must be picked up by the original purchaser (the name on the account). Please keep that in mind when ordering.
    • If the “ship to” name is different, the "ship to" name will NOT be able to pick up at will call. Both names must match.
    • No name changes allowed.
    • No Alternative box office pick ups allowed.
    • No exceptions.
  • There is NO will call/box office for order pick up at the venue.
  • Shipping/Delivery fees will not be refunded for undeliverable/lost/stolen orders.
  • Shipments “Returned to Sender” may choose a one-time reshipment offer for a fee of $29 up until our shipment cut off.
    • Shipment must have been received back by sender before request.
    • Exceptions may apply. Absolutely no name changes allowed.
    • No guarantee of reshipment. See above.
  • Orders assigned / changed / ending up at Will Call must be picked up at the offsite Will Call/Box Office.
    • Location/hours details to be posted closer to festival dates.
    • There is NO will call pick up at the venue.
  • $29 fee for Domestic & International delivery added to each order.
  • No shipping fee on orders containing just a Line Up Poster or Hoodie.
  • International customers will have the option to choose Will Call delivery at time of purchase.
  • Orders placed separately are shipped separately.
  • Festival passes may be shipped in one complimentary commemorative package per wristband order (not per pass or wristband). The condition of the package is not guaranteed. Commemorative packaging is not considered part of the order and not utilized for non-admission.
  • Posters are shipped separate from your festival passes, after the festivals are over.
  • On Sale Line Up Hoodies are shipped within 4-6 weeks, separate from your festival passes order.
  • For Hotel Package guests, wristbands and shuttle passes will not be mailed in advance. All materials will be available for pickup at the hotel during designated Hotel Package Check In hours, which will be provided prior to arrival. Contact Valley Music Travel for any questions.
Ferris wheel close up photo

Will Call / Box Office

Indian Wells Tennis Garden

78200 Miles Avenue, Indian Wells, CA 92210
Enter gate 4 off of Miles Ave.

  • You can not pick up weekend 2 orders during weekend 1.
  • Absolutely No name changes allowed. No Alternative box office pick ups allowed. No exceptions.
  • There is NO will call/box office for order pick up at the venue. You must go to the Indian Wells Tennis Garden.
  • Government-issued photo ID and order confirmation are required for Will Call pick up.
  • For Hotel Package guests, wristbands and shuttle passes will not be mailed in advance. All materials will be available for pickup at your HOTEL during designated Travel Package Check-In hours, which will be provided via email prior to arrival.
  • For wristband help, please remember the wristband must be registered in the name of the person seeking assistance at the window.

Dates / Hours

Please check back closer to festival dates.