Pass & Order Info

• A festival pass is a single wristband that is worn all three days.
• A festival pass wristband is valid for the entire weekend that you purchased.
• A festival pass wristband is only valid for the specific weekend that you purchased.
• A festival wristband is required to enter the parking, camping and venue grounds.
• Your wristband won’t be affected by showering, swimming or airport screenings.
• Attendees must scan out when exiting the venue in order to scan back in again.
• Do not subject your sensitive RFID wristband to the following: fire, cutting, excessive twisting, pulling, stretching or customization.
• Wristbands are void if tampered with or removed.
• Wristbands are non-transferable once applied.
• Do not put your wristband on until you are on your way to the festival and have registered.
• Wristband registration required via the Coachella Mobile App.

AXS

Our main ticketing platform is AXS. Create your AXS Coachella FanAccount now, or update your current AXS account information.

For help with your order/account, please contact AXS order support: https://support.axs.com/

AXS Support Hours:

• Mon-Fri: 8am-10pm CST
• Sat-Sun: 12pm-10pm CST
• Live Chat available!

100X Hospitality

For Hotel Packages and Safari Camping/The Resort at Coachella order questions, contact 100XHospitality.

FEVO (Group Camping)

For help with your group camping purchase/order, contact ordersupport@fevo.com

• Limit Eight (8) Festival Passes of any combination per weekend.
• Limit Two (2) Camping sites per order.
• Limit Two (2) Companion Camping Parking Passes per order.
• Orders over the limit in any combination of orders and/or passes are subject to cancellation at any time without notice.
• Any orders found to be placed for yourself or others to circumvent the Festival Pass limit, regardless of method, will be subject to cancellation of order and pass (with refund) at any time, without notice.
• Onsite campers must also have a Festival Pass.
• All sales are final—no refunds, cancellations or exchanges (unless the festival is postponed or canceled).
• Minimum browser requirements required to place an order online. Make sure you have the most updated browser version.
• Please read the Terms of Sale and Festival Ticket Terms you are agreeing to when obtaining passes.
• Do not buy passes for other people.
  • Any shipping issues require the original purchaser to pick up at the Will Call / Box Office.
  • No name changes or alt pick ups allowed.
• Do not buy passes from a 3rd party/scalper. We won’t service, authenticate or support passes purchased from a third party or scalper. We do not assist in any 3rd party transactions. You are 100% at your own risk.
• Information on this page may be updated/changed at any time and without notice.

The 2027 Advance Sale Payment Plan option is no longer available.

$49 down at checkout, then divide the remaining balance over equal payments through January 2027.

• $55 flat fee for payment plan. No added interest!
• $49 down at checkout + equal payments through January 2027.
• Advance sale payment plan was available through Sunday, May 31, 2026.
• Payment Plans are available for all orders over $100 while supplies last!
• PayPal payment method not available for Payment Plan.
• You may pay in full if you do not want to use the payment plan.
• You must select the payment plan during the checkout process. If you miss this, you’ll be charged in full.
  • There will be no account adjustments.
• Exact payment amounts may vary by a few cents due to rounding, but the total due will not exceed order total.
• Payments are automated and may take up to 72 hours to process.
  • Please wait for your payment to process.
  • If you make a manual payment during this time, the automatic payment may still process, resulting in a double charge.
• No refunds, cancellations or exchanges.
• Your order will not ship/be delivered unless it has been paid in full.
• Please Note: Your order will not be eligible for upgrade or resale until it has been paid in full. (pending availability)

*subject to change

Please Note: Payment Plans for Hotel Packages vary; visit 100X Hospitality for details. Payment plans are not available for Safari packages.

• If your payment is declined, you will have a 10-day grace period to pay.
• If payment is not received by the 10th day after the initial charge is due, your order may be canceled at any time, even if later scheduled payments are successfully completed.
• Defaulting on payments may result in cancellation of your order and all money paid issued as a Coachella Credit that can be used towards future Coachella purchases. No exceptions.
  • Please note, the funds will expire one year from time of issuance.
• It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges. Take screen shots!
• Coachella is not responsible for failed / blocked / misdelivered / bounced email delivery.
• Log into your FanAccount to view & manage your payment plan.

• It is your responsibility to make sure you have a valid shipping address on file for your order(s).
• You may add, update, or change this in your AXS Coachella FanAccount after your purchase is complete until the “update shipping address” deadline.
  • You must do this for each individual order you place.
• For help with your order/account, please contact AXS order support: https://support.axs.com/

  AXS Order Support available:

  • Mon-Fri: 8am-10pm CST
  • Sat-Sun: 12pm-10pm CST
  • Live Chat available!
• Log into your FanAccount.

• Wristbands for both weekends will ship via UPS Mail Innovations.
• $16 fee for domestic or international shipping added to each order.
• $5 fee for domestic or international shipping added to group camping spot order.
• Your order will not ship unless it has been paid in full.
• Orders placed separately are shipped separately.
• The last day to update your shipping address is Wednesday, February 17, 2027 (Weekend 1) / Wednesday, February 24, 2027 (Weekend 2).
• Shipping is anticipated to begin in approximately early to mid March.
  • Weekend 1 will start first, then Weekend 2.
  • Your patience is appreciated as it will take a minimum of four weeks to complete shipping for each weekend.
• A tracking number will be emailed to you when your order is packed.
  • Please also check your spam/junk folder.
  • Coachella is not responsible for failed / blocked / misdelivered / bounced email delivery.
• Your FanAccount may show “shipped” on your order, however your order is only actually shipped once you have been sent the shipping notification email with your tracking code.
• The last day to place a domestic order and have it shipped: Wednesday, March 31, 2027 (Weekend 1) / Wednesday, April 7, 2027 (Weekend 2).
  • Domestic orders placed after these dates must be picked up at our offsite Will Call/Box office.
• If you have not received your order by Friday, April 2, 2027 (Weekend 1) / Friday, April 9, 2027 (Weekend 2), please reach out to AXS support to have your order set for Will Call/Box Office.
• No shipping fee on orders containing just a Line Up POSTER or HOODIE.
• Posters are shipped separate from your festival passes, after the festivals are over.
• Hoodies are shipped separate from your festival passes.
• All Onsale Hoodie orders are expected to ship in 6-8 weeks.
• Loop Earplugs will ship product separately in March 2027.
  • For more info or help, contact hello@loopearplugs.com.
• Lockers: Locker reservations purchased through TIXR are not issued as mobile tickets. The original purchaser will be sent an email the evening before their event weekend with locker access information. Visit Lockers for more information.

• The last day to place an international order and have it shipped: Wednesday, March 17, 2027 (Weekend 1) / Wednesday, March 24, 2027 (Weekend 2).
  • International orders placed after these dates must be picked up at our offsite Will Call/Box office.
• We recommend international travelers choose the Will Call option if you intend to travel prior to Monday, March 29, 2027 (Weekend 1) or Monday, April 5, 2027 (Weekend 2) to better ensure you don’t miss delivery.
  • All international orders placed after these dates must be picked up at our offsite Will Call/Box office.
• International customers will have the option to choose Will Call delivery at time of purchase.
• International orders that select domestic shipping will get stuck and may end up having to pick up at Will Call.
  • Make sure you select your shipping country and choose International Shipping.
• International customers must enter a valid shipping address.
  • Please double-check and provide your shipping information exactly as required (full name, street, apartment/suite, city, postal code, country).
  • Orders with incorrect or incomplete addresses cannot be shipped unless corrected and will be switched to Will Call pickup.

DO NOT ORDER/BUY PASSES FOR OTHER PEOPLE if you may not be able to pick up at the Will Call/Box Office yourself.

• Orders will not be re-shipped under any circumstances.
• Orders unable to be delivered under any circumstances (lost/stolen/errors/forgot/dog scared the postman away/wrong address, etc.) must be picked up at our offsite Will Call/Box Office.
  • *Item replacement fees may apply
• Orders assigned/changed/ending up at our Will Call/Box Office must be picked up by the original purchaser (the name on the account).
  • Please keep that in mind when ordering.
  • If the “ship to” name is different, the “ship to” name will NOT be able to pick up at Will Call. Both names must match.
  • No name changes allowed.
  • No Alternative Box Office pick ups allowed.
  • No exceptions.
  • Location/hours details to be posted closer to festival dates.
• Shipping/Delivery fees for undelivered orders via the mail or for orders that are delivered/lost/stolen/set to Will Call will not be refunded.
• Shipments “Returned to Sender” may choose a one-time reshipment offer for a fee of $16 up until our shipment cut off.
  • Shipment must have been received back by sender before request can be considered.
  • Exceptions may apply.
  • Absolutely no name changes allowed.
  • No guarantee of reshipment. Be ready to go to Will Call just in case.
• Wristband orders may be shipped in (1) complimentary commemorative box per order (not per wristband within an order).
  • This packaging is not guaranteed.
  • Condition of the box/packaging not guaranteed.
  • Commemorative packaging is not considered part of the order and not utilized for non-admission.
• For Hotel Package guests, your order will be shipped as outlined above. Contact 100X Hospitality for any questions.
• For Loop Earplug shipping inquiries & customer service, email Loop directly.

Indian Wells Tennis Garden
78200 Miles Avenue,
Indian Wells, CA 92210

Enter gate 4 off of Miles Ave.
Location is approximately 7 miles from the venue.

• Physical Government-issued photo ID and order confirmation are required for Will Call pick up.
• You can’t pick up Weekend 2 orders during Weekend 1.
• Orders assigned/changed/ending up at Will Call must be picked up at the Box Office by the original purchaser (the name on the account).
• Absolutely no name changes allowed. No Alternative Box Office pick-ups allowed. No exceptions.
• There is NO Will Call/Box Office for order pick up at the venue.
  • You must go to the Indian Wells Tennis Garden.
  • You will be turned away if you arrive at the festival grounds without your wristband on your wrist.
• For wristband help, please remember the wristband must be registered in the name of the person seeking assistance at the window.

Please check back closer to festival dates for Will Call/Box office dates/hours.